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Warranty, Returns & After-Sales Service
Every Globlazer cat tree is backed by a 1-year structural warranty and comprehensive after-sales support. Review our service policies, report missing components, activate your coverage, or request replacement parts — all in one place.
Comprehensive Warranty Policy
Transparent Return Guidelines
Official Parts & Service
Parts & Accessories
Missing hardware during assembly, or need to replace worn sisal posts, felt pads, or cushion covers?
Register & Activate Warranty
Whether you purchased from Amazon, Chewy, or other platforms, register to activate your 1-year warranty and unlock bonus points and exclusive coupons.
1-Year Warranty
Points & Reward Coupons
Returns & Refunds Policy
Standard orders are eligible for return within 30 days of delivery. Items must be in new, unused, and unassembled condition with their original packaging. Custom and made-to-order items are subject to separate terms.
Order Cancellations & Changes
Order Cancellations
- •Standard orders can be canceled for a full refund before they are dispatched.
- •Custom products and made-to-order items must be canceled within 24 hours of placement.
- •Shipped orders cannot be intercepted and must be processed as a standard return.
- •Please contact our support team immediately to request a cancellation.
Order Modifications
- •We can update your shipping address or item details only if the order has not shipped.
- •Once received by our carriers, we are unable to modify the order contents.
- •If requested after dispatch, carrier rerouting fees may apply for address changes.
Return Policy & Conditions
Eligible for Return
- •Return request must be initiated within 30 days of delivery.
- •Items must be in new, unused, and unassembled condition.
- •Must be returned in the original packaging with all parts, accessories, and manuals.
- •Must be completely free of pet hair, dirt, odors, or any signs of wear.
Non-Returnable Items
- •Custom or made-to-order products (unless defective).
- •Assembled or modified items.
- •Items returned without their original packaging.
- •Items marked as Clearance or Final Sale.
- •Gift cards and vouchers.
How to Start a Return
1
Submit Request
Log into your account or visit our Contact Support page with your order number and reason for return.
2
Get Approval
Once approved, you will receive a Return Merchandise Authorization (RMA) number along with specific shipping instructions.
3
Pack Securely
Disassemble if necessary and pack the items carefully in their original boxes. Make sure the RMA number is clearly included.
4
Ship or Pickup
Drop off small boxes at the designated carrier, or work with our team to schedule a freight pickup for oversized furniture.
Refunds & Processing
Refund Methods
- •Refunds are processed to the original payment method within 3-5 business days of inspection.
- •Credit card refunds typically appear on your statement in 5-10 business days depending on your bank.
- •Gift cards and store credits are applied immediately to your account.
Shipping Costs
- •Customers are responsible for return shipping costs for preference-based returns.
- •Globlazer covers full return shipping costs for defective, damaged, or incorrectly sent items.
- •Original outbound shipping charges and expedited fees are non-refundable.
Exchanges
- •To exchange an item, simply process it as a standard return and place a new order for the desired piece.
- •This ensures the fastest delivery of your new item while your return is being processed.
Restocking Fees
- •Standard products returned in their original condition and packaging are rarely subject to restocking fees.
- •Oversized freight shipments may incur a 15% restocking fee due to logistics handling.
- •No fees will ever apply for returning items with confirmed manufacturing defects.
Damaged or Defective Items
- •Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item.
- •Claims for damaged items must be submitted within 48 hours of delivery to ensure carrier claim eligibility.
- •You must include clear photographs of the damage/defect and the original packaging.
- •Once validated, we will arrange for a free replacement part, full replacement, or refund at no cost to you.
Important: Please keep all original packaging materials until your claim is fully resolved.
International Returns
- •The standard 30-day return window applies, with reasonable extensions granted for transit delays.
- •International customers are responsible for all return shipping costs unless the item is confirmed defective.
- •Original customs fees, import duties, and taxes are strictly non-refundable through Globlazer.
Please visit our Contact Support page for specific international return instructions.
