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Assembly Videos
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Manuals & Downloads
Download the official PDF assembly instructions for your specific model.
FAQs
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Warranty & Returns
Review our return policy, structural warranty, and activate your coverage.
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Find answers and guides for every step of your Globlazer journey.
Before You Buy
Are the cat trees suitable for Maine Coons or large cats?
Does the fabric shed easily? Is a slight smell normal upon unboxing?
Does the product use eco-friendly materials? Does it contain formaldehyde or toxic glue?
Is there a color difference between the product images and the actual item?
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Getting Started
How do I install the metal clasp for the hanging toy, and can I replace it with my own toy?
How do I correctly distinguish between different-numbered posts that look very similar?
Do I need to prepare my own power drill or extra tools for assembly?
If I lost the paper manual, can I download a PDF version on your website?
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Care & Warranty
Can I return a cat tree that has already been unboxed and fully assembled?
What does your Warranty cover? How long is the period?
Can custom or special-made cat trees be returned or exchanged?
What should I do if parts are missing upon unboxing, or if it got damaged during transit?
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