Question 1

If I notice a &#8220;new item&#8221; smell right out of the box, should I let it air out before assembling?

Accepted Answer

New boards and plush fabrics often carry a slight "new furniture smell" from prolonged, sealed transit. This is typically very normal.To accelerate the odor's dissipation, we actually recommend assembling the structure first. Placing the upright, fully assembled cat tree in a well-ventilated room or near an open window for 2-3 days will drastically reduce the smell faster.

Question 2

How long does it typically take for one person to assemble a cat tree?

Accepted Answer

Assembly time varies depending on the product's size and your hands-on experience. For most standard models, it usually takes one person about 45 to 60 minutes.If it is a giant cat tower exceeding 72 inches (like 80 or 83 inches), it generally takes 1 to 2 hours due to the sheer number of components. We recommend sorting out all your parts before starting, which greatly improves efficiency.

Question 3

If I can&#8217;t find a screw hole during assembly, is it because it&#8217;s completely covered by the surface plush fabric?

Accepted Answer

Yes. To ensure the final assembled look is seamless and to keep the lounging area perfectly soft for your cat, pre-drilled holes on some boards are concealed beneath the outer ultra-soft plush fabric.You simply need to press gently with your finger on the spot designated by the manual. Once you feel the indentation of the hole, push the screw straight through the fabric¡ªno need to snip the fabric with extra tools like scissors.

Question 4

Is it required to periodically check and retighten screws over a long period of use?

Accepted Answer

Yes. Because your cats jump and play intensely on the tree every day, over time, the dynamic impacts can cause minor natural loosening of the screws.For the long-term safety of your pets and out of respect for the product's lifespan, we highly advise keeping the included Allen Wrench and performing routine checks every few months to tighten up any connection points.

Question 5

Why are there a few extra screws and spare parts left over in the bag?

Accepted Answer

This is totally normal! To prepare for the possibility of accidentally losing a piece during assembly¡ªor dropping a screw into your carpet¡ªwe typically place a few extra spare screws into the hardware bag.These are prepared just in case to ensure your assembly goes smoothly, so please keep them safe.

Question 6

Where can I find an Assembly Video?

Accepted Answer

To make the assembly process more intuitive, you can find 3D instructional assembly videos for most products directly on our website's Product Detail Page (PDP) or on our dedicated "Assembly & Manuals" page.Usually, the paper manual inside the package will also contain a QR code you can scan with your phone to watch the video.