Question 1

Do you accept cross-brand collaborations or marketing partnerships with other pet brands?

Accepted Answer

We remain open to innovative, win-win collaborations! Whether it's co-branded products, joint Giveaways, or cross-marketing with premium cat food, smart litter boxes, or pet lifestyle brands¡ªas long as our target audiences highly align and our brand philosophies match, we eagerly anticipate a sparkling partnership.Please send your proposal pitches to our PR and Business Development team.

Question 2

Do you support large orders for institutions like cat cafes and pet clinics?

Accepted Answer

Yes, we deeply welcome partnerships with cat cafes, pet clinics, breeding catteries, and premium pet boarding hotels! Our heavy-duty cat tree series is perfect for high-frequency use environments with multiple active cats.If you have bulk purchasing needs, please reach out to us directly through the website, and our team will provide professional commercial spacing advice and dedicated service.

Question 3

Do distributors enjoy regional sales exclusivity during the partnership?

Accepted Answer

Regional sales exclusivity is a premium benefit we grant to our core strategic partners. This usually requires the distributor to possess strong channel distribution capabilities within a specific region and commit to explicit annual sales targets.For first-time partners, we recommend starting with general authorized distribution. As the partnership deepens and business steadily grows, we would be very happy to discuss the feasibility of exclusive agency.

Question 4

What are the standard payment terms and settlement cycles for suppliers?

Accepted Answer

Specific payment terms and settlement cycles are individually negotiated based on the supplier's preliminary credit assessment, estimated purchasing volume, and industry norms. After establishing a solid partnership and completing the initial credit test period, we generally offer market-competitive standard commercial credit terms.All specific financial and settlement clauses will be based on the final annual purchasing agreement negotiated and signed by both parties.

Question 5

Are there Brand Ambassador and affiliate marketing programs for pet bloggers or KOLs?

Accepted Answer

Absolutely! We deeply cherish collaborating with passionate pet content creators. If you have an active pet-loving audience on social media (like Instagram, TikTok, YouTube), you are welcome to apply to join our Brand Ambassador or Affiliate Program.Once successfully enrolled, you'll receive exclusive follower discount codes and earn commission rewards for driving valid sales.

Question 6

What types of raw material suppliers are you currently recruiting?

Accepted Answer

To continuously elevate product quality and create superior cat furniture, we are looking globally for premium supply chain partners long-term. We are currently focusing on eco-friendly and durable raw material suppliers.This includes but is not limited to: high-gram-weight scratch-resistant plush fabrics, natural premium sisal rope, manufactured boards meeting CARB P2 or higher environmental standards, and high-strength fastening metal hardware.

Question 7

Can clients of manufacturing orders arrange for third-party agencies to conduct factory or goods inspections?

Accepted Answer

We are highly confident in our production management and quality control, and welcome transparent QC supervision at all times. During mass production or before shipping, we fully support you in arranging a reputable third-party inspection agency (e.g., SGS, TUV) to conduct onsite factory visits or sampling inspections (associated third-party QC fees are typically borne by the buyer/client).Please coordinate the inspection schedule with our project manager in advance so we can prepare to host and cooperate.

Question 8

Can you provide logo sticking and custom packaging design for enterprise or OEM clients?

Accepted Answer

Yes, we provide deep branding customization services for ODM/OEM clients. From embroidered logos on products, exclusive hardware wash tags, to outer cardboard box pattern printing and multi-language custom manuals, we can, following technical evaluations and MOQ reviews, strive to fulfill these tailored needs.Please consult our customized business team for details.

Question 9

How do I contact your PR team or Business Development lead?

Accepted Answer

For all media interviews, PR requests, and BD proposals, please submit them directly through the "Contact Us" link at the bottom of the official website, or email them to our dedicated business inbox.To help us process your request faster and forward it to the correct department, please state your organization's name and specific collaboration intent concisely in the email subject. The relevant lead will assess and contact you within 2-3 business days.

Question 10

Do cross-border B2B orders support DDP (Delivered Duty Paid)?

Accepted Answer

We have extensive global supply chain operational experience. Whether cross-border B2B orders support DDP (Delivered Duty Paid) depends on the specific customs logistics policies of the destination country/region, order volume, and our forwarding network resources.Please provide your detailed destination port and receiving address when inquiring; our international logistics specialists will evaluate the most appropriate trade terms (like FOB, CIF, or DDP) for you.

Question 11

How do I differentiate and choose the right OEM versus ODM manufacturing model?

Accepted Answer

Simply put: If you already have full product drawings and patents, and only need us to leverage our manufacturing excellence to produce them for you, choose OEM.If you love our existing premium cat tree structures and mature designs, and only need to modify minor details, fabric colors, and affix your own brand Logo for sales, then ODM (Original Design Manufacturing) will be a more efficient and cost-effective choice.

Question 12

What after-sales support and training resources do distributors receive from the brand?

Accepted Answer

We are committed to empowering our partners' business growth. Successfully contracted distributors will receive an officially authorized marketing asset library (including high-res white background images, lifestyle shots, videos, and product copy).Simultaneously, we provide product selling-point training docs and offer priority support in spare parts supply and abnormal after-sales response channels, ensuring you can deliver exceptional service to your local end customers.

Question 13

How do I apply to become your regional distributor or wholesaler?

Accepted Answer

We are constantly seeking like-minded commercial partners worldwide! If you intend to become our distributor or wholesaler, please send your company profile, existing sales channels (online mall/offline physical stores), and target market coverage to our dedicated wholesale collaboration email.Our team will contact you promptly after assessment to explore potential cooperation models.

Question 14

Are the return and warranty policies for large commercial orders the same as for regular consumers?

Accepted Answer

The after-sales policy for commercial bulk orders differs from retail orders. Due to the complexity of heavy freight logistics, bulk orders, once confirmed as shipped, generally do not support returns based on personal preference (considered Final Sale).However, for warranties, we still provide limited warranty coverage for manufacturing defects. Specific claims and parts replacement terms will be detailed in your B2B purchasing framework agreement.

Question 15

Can bulk B2B commercial purchases receive additional discounts?

Accepted Answer

Of course. We provide a tiered Trade Program discount for eligible commercial bulk purchases and compliant designers/professionals.The specific discount rate is comprehensively evaluated based on your order quantity, product line, and long-term partnership intent. Please submit your purchasing list and business license credentials, and our commercial representatives will tailor a quoting plan for you.

Question 16

How short is the Lead Time for OEM or ODM custom projects?

Accepted Answer

The Lead Time for custom projects is highly dependent on the customization complexity, procurement cycles of specialty materials, and current factory production scheduling.Generally, it takes anywhere from 45 to 90 days from confirming final prototypes and signing the contract to bulk production completion and readiness for shipment. If you have specific holiday promotion shelf dates, please be sure to communicate with us early in the partnership so we can reserve production capacity.

Question 17

How long does the full process take for a new supplier, from application to passing the audit?

Accepted Answer

Supplier onboarding is a rigorous process designed to establish a long-term relationship based on mutual trust. The full cycle typically encompasses: preliminary credential audits, sample requests and lab testing, factory onsite inspection audits, and an initial small-batch trial order.Depending on the criticality of the material category, the entire access audit cycle takes about 1 to 3 months. We will proactively communicate progress with you at every crucial evaluation milestone.

Question 18

How is domestic and international shipping arranged for enterprise commercial orders?

Accepted Answer

For commercial orders containing multiple large cat trees (e.g., 8 or more large pieces), to ensure transit safety and reduce breakage rates, we typically use Less-Than-Truckload (LTL) Freight palletized shipping.The carrier will deliver the cargo to your commercial address's curbside or loading dock. Shipping fees and estimated delivery times for bulk orders are calculated separately based on total volume and destination.

Question 19

What is the Minimum Order Quantity (MOQ) for new distributors?

Accepted Answer

The Minimum Order Quantity (MOQ) for an initial partnership is influenced by your chosen cooperation model, specific product lines, and regional warehousing logistics conditions.We understand that new partners need to conduct initial market testing, so we generally offer more flexible order limits for the first batch. For specific quantity requirements, please confirm with your dedicated Key Account Manager after submitting your distributor application.

Question 20

What qualifications and industry certifications are required to become a qualified supplier?

Accepted Answer

Stable quality and environmental safety form our baseline. Potential suppliers typically need a robust factory quality management system (such as ISO 9001) and provide internationally recognized environmental and safety test reports on core materials (like FSC certification, heavy metal/formaldehyde emission compliance reports).Factories with experience servicing large American or European home furnishing or pet supply brands will be given priority consideration.

B2B & Partnerships