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Home / FAQ / Warranty & Returns / What proof (like an order number or photos) do I need to provide when applying for warranty service?

What proof (like an order number or photos) do I need to provide when applying for warranty service?

Warranty & Returns

To expedite your warranty claim progress, please be sure to include in your initial email: your original order number, your current accurate shipping address, and clear photos or a short video showing the defect or damaged area.

Related questions

Can I return a cat tree that has already been unboxed and fully assembled? What does your Warranty cover? How long is the period? Can custom or special-made cat trees be returned or exchanged? What should I do if parts are missing upon unboxing, or if it got damaged during transit? When exchanging, can I simply pay the difference for a different model of cat tree? Will the refund be returned exactly to my original payment account?

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