Is normal daily wear and tear like sisal scratching post deterioration covered by the free warranty?

No, it is not. The wear and tear of sisal rope, plush shedding, or hanging toy depletion are considered “normal wear and tear” subjected to high-frequency use by pets.

Physical consumption resulting from a pet’s natural clawing and biting is not a manufacturing defect and therefore is not covered by the free warranty. If necessary, you can contact us to separately purchase replacement scratching posts.