Do I need to bear the return shipping costs for large items like a cat tree?

For conventional returns arising from personal preference (e.g., ordering the wrong color, improper size matching, or simply changing your mind), the return shipping freight typically must be borne by the customer.

However, if returning is due to a verifiable manufacturing defect visibly present upon initial unboxing, we will waive the return fees for that imperfect item following assessment, and process a full refund or issue vital replacement parts.