For safety, hygiene, and the inability to safely transport bulky assembled goods again, fully assembled items generally do not qualify for our standard return process. Returned items must remain in...
Yes, we deeply welcome partnerships with cat cafes, pet clinics, breeding catteries, and premium pet boarding hotels! Our heavy-duty cat tree series is perfect for high-frequency use environments with multiple...
Yes. To ensure the safety of returning bulky goods in transit and to comply with our return-inventory inspection standards, all returned items must be appropriately placed within their original packaging...
The after-sales policy for commercial bulk orders differs from retail orders. Due to the complexity of heavy freight logistics, bulk orders, once confirmed as shipped, generally do not support returns...
Of course. We provide a tiered Trade Program discount for eligible commercial bulk purchases and compliant designers/professionals. The specific discount rate is comprehensively evaluated based on your order quantity, product...
The Lead Time for custom projects is highly dependent on the customization complexity, procurement cycles of specialty materials, and current factory production scheduling. Generally, it takes anywhere from 45 to...
For commercial orders containing multiple large cat trees (e.g., 8 or more large pieces), to ensure transit safety and reduce breakage rates, we typically use Less-Than-Truckload (LTL) Freight palletized shipping....
