Normally, no. Our product packaging includes the required Allen Wrench and a full hardware kit for assembly. To prevent excessive torque from stripping the internal metal threads or damaging the...
Of course. If you accidentally lose the paper instructions, or feel the printed version isn’t clear enough, you can visit our manual download page on the official website anytime, enter...
Although we conduct quality inspections before products leave the factory, if a missing part or transit damage does occur, please don’t rush to return the entire heavy box. Have your...
Usually, as long as you purchase on our official website, your order number is the most valid proof to activate and demonstrate your warranty eligibility; no extra manual registration is...
Yes, we provide deep branding customization services for ODM/OEM clients. From embroidered logos on products, exclusive hardware wash tags, to outer cardboard box pattern printing and multi-language custom manuals, we...
Though we’ll be sad to see you go, if you wish to unsubscribe, simply scroll to the bottom of any promotional email we’ve sent you and click the “Unsubscribe” link....
Yes. To ensure the final assembled look is seamless and to keep the lounging area perfectly soft for your cat, pre-drilled holes on some boards are concealed beneath the outer...
We provide convenient parts support. If you encounter broken or missing parts, please send your order number, the exact part number of the missing/broken item (refer to the parts list...
To make the assembly process more intuitive, you can find 3D instructional assembly videos for most products directly on our website’s Product Detail Page (PDP) or on our dedicated “Assembly...
