We offer a One Year Limited Warranty for products purchased on our official website and authorized channels. This warranty primarily covers structural manufacturing defects (such as internal wood board breakage,...
Usually, as long as you purchase on our official website, your order number is the most valid proof to activate and demonstrate your warranty eligibility; no extra manual registration is...
To expedite your warranty claim progress, please be sure to include in your initial email: your original order number, your current accurate shipping address, and clear photos or a short...
In the rare event of structural damage during normal use, please contact our after-sales team directly. Please attach your order number and a short video or clear photos illustrating the...
The after-sales policy for commercial bulk orders differs from retail orders. Due to the complexity of heavy freight logistics, bulk orders, once confirmed as shipped, generally do not support returns...
No, it is not. The wear and tear of sisal rope, plush shedding, or hanging toy depletion are considered “normal wear and tear” subjected to high-frequency use by pets. Physical...
Yes. As long as you purchase products from our brand’s officially authorized third-party stores, you will enjoy the same one-year limited warranty service provided by our official channels. When applying...
