If you’ve applied for a return and refund, you will only receive the amount you actually paid. The promotional discount code or coupon used in your order is considered a...
Absolutely! We deeply cherish collaborating with passionate pet content creators. If you have an active pet-loving audience on social media (like Instagram, TikTok, YouTube), you are welcome to apply to...
If you hastily forgot to enter your discount code at checkout, please don’t worry. As long as the discount code was valid at the time you placed your order and...
Our Rewards Program is a free-to-join membership benefit designed to reward the pet-loving families who support us. Your purchases on the official website are converted into reward points at a...
We are very happy to support student groups and animal welfare causes! If you are a student or part of an animal rescue organization that meets our criteria, please contact...
Expiration rules depend on the specific situation. Usually, reward points earned in your account have a certain validity period (e.g., 12 months) from the date of issuance, and may expire...
You can typically receive a Welcome Coupon for your first order by subscribing to our official mailing list. Free coupons are discounts distributed during brand promotional events. Points-redeemed coupons are...
We have strict hygiene standards for our products. Returned items that are inspected and found to be intact, unassembled, and unused may be sold as “Open Box” clearance products at...
Sorry, no. Our checkout system supports the use of only one promotional discount code or one gift card per order. Multiple promo codes, point redemption codes, or specific promotional events...
No. Our Rewards Program and related promotional discount codes are strictly valid only for orders placed on the official website (direct purchasing). Products purchased on Amazon, Walmart, or through other...
Of course. We provide a tiered Trade Program discount for eligible commercial bulk purchases and compliant designers/professionals. The specific discount rate is comprehensively evaluated based on your order quantity, product...
On the payment or information processing page during checkout, you will see an input box labeled “Discount code or gift card”. Please type your promo code into the box and...
