For safety, hygiene, and the inability to safely transport bulky assembled goods again, fully assembled items generally do not qualify for our standard return process. Returned items must remain in...
Due to the exclusive nature of custom or made-to-order products, once the order has entered the production process or has been shipped, we cannot accept return or exchange requests. All...
While we try our best to package securely, transit bumps occasionally happen. If you discover missing or damaged parts upon opening the box, please do not rush to return the...
Although we conduct quality inspections before products leave the factory, if a missing part or transit damage does occur, please don’t rush to return the entire heavy box. Have your...
If you’ve applied for a return and refund, you will only receive the amount you actually paid. The promotional discount code or coupon used in your order is considered a...
As stated in our exchange policy, the recommended approach is to return the item that doesn’t meet your needs and place a new order. Our system does not support direct...
Yes. All approved refunds will be credited directly back to the original credit card, PayPal, or other relevant payment account you used when placing the order.
International orders are also subject to the 30-day return window. Please note, however, that international customers usually must bear the cross-border return shipping costs themselves. Additionally, initial customs fees, import...
We sincerely hope that both you and your cat love our products! However, if you are not entirely satisfied, you can apply for a return within 30 days of standard...
Yes. To ensure the safety of returning bulky goods in transit and to comply with our return-inventory inspection standards, all returned items must be appropriately placed within their original packaging...
For conventional returns arising from personal preference (e.g., ordering the wrong color, improper size matching, or simply changing your mind), the return shipping freight typically must be borne by the...
Initiating a return is quite simple. Just send an email to our customer service team via our website’s Contact Support form, providing your order number and the reason for return....
Our official website’s return channel only applies to orders placed directly on our official site. If you purchased on Amazon, please log into your Amazon account and process the return...
Felines natively love destroying fibers¡ªit’s their instinct! Physical wear, systematic tearing, or destruction resultant from a cat’s daily use alongside biting activities are excluded under return provisions and manufacturing defaults....
We have strict hygiene standards for our products. Returned items that are inspected and found to be intact, unassembled, and unused may be sold as “Open Box” clearance products at...
The after-sales policy for commercial bulk orders differs from retail orders. Due to the complexity of heavy freight logistics, bulk orders, once confirmed as shipped, generally do not support returns...
The points system may require some time to synchronize data. For points earned from purchases, to ensure the order status is final and past the standard return period, points might...
To ensure you get your preferred new model as swiftly as possible, we do not currently oversee direct ¡°one-for-one¡± exchanges. The quickest path forward is: follow the standard protocol to...
Once your returned package arrives at our warehouse and formally completes its condition checkout, we generally process your refund cleanly within 5 to 10 business days. The funds will be...
