For in-stock items, our warehouse team typically processes and ships your order within 1-3 business days. Once shipped, most domestic standard orders are estimated to arrive within 3-7 business days....
After logging in, please navigate to the “Order History/Status” page. Here, you can view details of all past and current orders. Once your package ships, the order status will update...
For standard ground shipping, we generally cannot stipulate a specific delivery date or exact hourly timeline for the carrier; the specific delivery route is arranged centrally by the logistics company....
We work closely with several reputable mainstream logistics carriers (such as UPS, FedEx, or USPS). When allocating your package, the system will automatically select the fastest and most suitable delivery...
Most of our cat trees are intuitively designed for easy household DIY assembly, so currently, our official platform does not offer White Glove Delivery dedicated specifically to cat tree assembly....
We sincerely hope that both you and your cat love our products! However, if you are not entirely satisfied, you can apply for a return within 30 days of standard...
Our estimated delivery times are generally calculated in business days (Monday to Friday). Whether delivery occurs on weekends depends primarily on your local carrier’s policy and the driver’s route schedule....
The points system may require some time to synchronize data. For points earned from purchases, to ensure the order status is final and past the standard return period, points might...
For commercial orders containing multiple large cat trees (e.g., 8 or more large pieces), to ensure transit safety and reduce breakage rates, we typically use Less-Than-Truckload (LTL) Freight palletized shipping....
Once your order is shipped, you will receive a confirmation email containing the tracking number. You can use the link in the email or visit the “Track My Order” page...
