We offer a One Year Limited Warranty for products purchased on our official website and authorized channels. This warranty primarily covers structural manufacturing defects (such as internal wood board breakage,...
Normally, no. Our product packaging includes the required Allen Wrench and a full hardware kit for assembly. To prevent excessive torque from stripping the internal metal threads or damaging the...
Due to the use of ultra-soft micro-plush fabric, a small amount of floating lint from the factory’s machine cutting may remain on the edges, which might slightly shed during assembly....
We highly value the health of your pets. The main structure of the cat tree uses pet-friendly manufactured wood boards and safe adhesives that comply with general furniture industry standards....
The best tip is to excel at “prep work.” Before starting, lay out all the wooden boards and posts categorized by their assigned numbers. Secondly, we recommend opening the corresponding...
If the screw becomes stripped¡ªor the inner wood threads are damaged¡ªdue to using power tools or excessive force, please do not force continuing the build, as it may compromise the...
If you realize a part has been installed backward, remain patient and slowly twist the screw counterclockwise using the included Allen Wrench. If it feels extremely tight, please do not...
During the process of tightening screws and rubbing against the velvet fabric, small processing debris off the wood edges and light floating lint from the plush material may drop off,...
