Tag: replacement parts

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Do I need to bear the return shipping costs for large items like a cat tree?

For conventional returns arising from personal preference (e.g., ordering the wrong color, improper size matching, or simply changing your mind), the return shipping freight typically must be borne by the...

Nov 6, 2025

What if the package is lost or damaged during transit?

While accidents during transit are rare, they do happen occasionally. If you notice broken parts caused by rough handling upon unboxing, or if the logistics company confirms the package is...

Oct 11, 2025

How can I apply for a free replacement of broken parts (like hammocks or posts)?

We provide convenient parts support. If you encounter broken or missing parts, please send your order number, the exact part number of the missing/broken item (refer to the parts list...

Jun 24, 2025

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Tag: replacement parts

Do I need to bear the return shipping costs for large items like a cat tree?

What if the package is lost or damaged during transit?

How can I apply for a free replacement of broken parts (like hammocks or posts)?

Hot Tags

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