Tag: scratching post

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How do I file a warranty claim if a scratching post breaks or structural damage occurs?

In the rare event of structural damage during normal use, please contact our after-sales team directly. Please attach your order number and a short video or clear photos illustrating the...

Nov 29, 2025

Are the scratching posts made of natural sisal rope or regular fabric?

Our cat trees feature a mixed-material design to meet your cat’s various needs. The core supporting posts that cats interact with most frequently are typically wrapped in tough sisal rope,...

Aug 5, 2025

Is normal daily wear and tear like sisal scratching post deterioration covered by the free warranty?

No, it is not. The wear and tear of sisal rope, plush shedding, or hanging toy depletion are considered “normal wear and tear” subjected to high-frequency use by pets. Physical...

Aug 1, 2025

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Tag: scratching post

How do I file a warranty claim if a scratching post breaks or structural damage occurs?

Are the scratching posts made of natural sisal rope or regular fabric?

Is normal daily wear and tear like sisal scratching post deterioration covered by the free warranty?

Hot Tags

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